Privacy Policy & Terms of Service

Privacy Policy

Central Protective Services ("Company," "we," "us," or "our") is committed to protecting the privacy of all individuals who interact with our website, services, and communications. This Privacy Policy describes what personal information we collect, how we use it, and your rights regarding that information.

1. Information We Collect

We may collect the following categories of personal information when you visit our website, submit a contact form, request a quote, or communicate with us:

• Identifying information: Full name, company name, job title
• Contact information: Email address, mailing address, phone number (including mobile number)
• Inquiry details: Messages you submit through contact or quote request forms
• Communication preferences: Whether you have opted in to receive SMS/text message communications
• Website usage data: IP address, browser type, pages visited, and referring URL, collected automatically through standard web analytics tools

2. How We Use Your Information

The personal information we collect is used for the following purposes:

• Responding to inquiries and service requests
• Providing security service proposals, quotes, and contracts
• Sending appointment confirmations, operational updates, and service notifications via SMS (only if you have opted in)
• Communicating important information about your security services
• Improving our website, services, and customer communications
• Complying with legal obligations and industry regulations

3. SMS / Text Message Consent and Data

If you provide your mobile phone number and opt in to receive text messages from Central Protective Services, your consent and phone number are used exclusively to send you the types of messages you agreed to receive. This information is never sold, rented, or shared with any third party for promotional or marketing use.

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following limited circumstances:

• Service providers: Trusted vendors who assist us in operating our website or delivering services (e.g., CRM or communications platforms), bound by confidentiality obligations
• Legal requirements: When required by applicable law, court order, or government authority
• Business transfers: In the event of a merger, acquisition, or sale of company assets

5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. You may request deletion of your information at any time by contacting us using the information below.

6. Security

We implement commercially reasonable technical and organizational safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure.

7. Your Rights

You may, at any time:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of SMS communications by replying STOP to any text message
• Contact us directly with privacy-related questions or concerns

8. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve functionality and analyze traffic. You may disable cookies in your browser settings, though doing so may affect certain website features.

9. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website or services after changes are posted constitutes acceptance of the revised policy.

SMS Terms of Service

By providing your mobile phone number and consenting to receive text messages from Central Protective Services, you agree to the following terms.

Types of Messages Sent

Central Protective Services sends the following types of SMS/MMS messages:

• Conversational: Responses to inbound inquiries, questions, and two-way dialogue initiated by you
• Informational: Service confirmations, appointment reminders, operational updates, and notifications related to your active or pending security services

Standard Disclosures

How to Opt In

You may opt in to receive text messages from Central Protective Services in any of the following ways:

• Checking the SMS consent checkbox on our website contact or quote request form
• Verbally agreeing to receive text messages during a phone consultation
• Submitting a written consent form
• Texting us first to initiate a conversation (conversational messages only)

How to Opt Out

You may opt out of SMS communications at any time by replying STOP to any text message you receive from us. After opting out, you will receive a single confirmation message and no further texts will be sent. To re-subscribe, reply START.

Help

For assistance, reply HELP to any text message, or contact us directly at (414) 312-7997 or info@centralprotective.com.

Rates & Frequency

Message and data rates may apply depending on your mobile carrier and plan. Messaging frequency varies based on your service activity and inquiries. Central Protective Services is not responsible for any charges incurred from your mobile carrier.

No Sharing of SMS Consent

Supported Carriers

Our SMS service is available through all major U.S. carriers. Carrier support may vary. Central Protective Services is not liable for delayed or undelivered messages.

Website Terms of Use

By accessing and using centralprotective.com, you agree to be bound by these Terms of Use. If you do not agree, please discontinue use of the website.

Use of Website

This website is provided for informational purposes about Central Protective Services and its security and investigative services. You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others.

Intellectual Property

All content on this website — including text, images, logos, and service descriptions — is the property of Central Protective Services and is protected by applicable intellectual property laws. Unauthorized reproduction or distribution is prohibited.

Disclaimer of Warranties

This website and its content are provided "as is" without warranties of any kind, express or implied. Central Protective Services makes no representations regarding the accuracy or completeness of any information on this site.

Limitation of Liability

To the fullest extent permitted by law, Central Protective Services shall not be liable for any indirect, incidental, or consequential damages arising from your use of this website.

Governing Law

These Terms of Use are governed by the laws of the State of Wisconsin, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts of Waukesha County, Wisconsin.

Changes to Terms

Central Protective Services reserves the right to update these Terms of Use at any time. Continued use of the website after changes are posted constitutes acceptance.

Contact Us

For questions about this Privacy Policy, SMS Terms, or your personal information, please reach out: